Once you have placed an order, our team will carefully package your items and ship them within 48 business hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.

Your products will be sent via Australia Post or Aramex Australia, and then they should be safely in your patiently waiting hands within 5-9 business days*.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

All orders include FREE and fast delivery Australia-wide, no matter how many products you order.

Once your order is picked and packed, the magical journey from Waratah Wood Co HQ to your front door begins.

All orders, no matter how many products you purchase — include free and fast delivery Australia-wide.

You can expect your order to arrive within 5–9 business days after dispatch (usually within 48 hours of purchase).

*Please note: Although Australia Post and Aramex Australia quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

After we pass your order to Australia Post or Aramex Australia, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).

Think your order might be lost in transit? Although Australia Post and Aramex Australia quote us 5-9 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post or Aramex Australia.

*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.

We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Sorry! We currently ship within Australia with fast and reliable delivery options available at checkout.

All our products are shipped right here in Australia, out of our distribution centre. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard. We do have trusted partners in Asia that we rely on from time to time when things get busy, but you’ll never be charged any extra fees or duties — everything is handled locally for you.